• General description: I lead people from a traditional to systemic approach through the change of mental habits.

• My footprint - after having worked with me, people manifest the following patterns of behavior:

AREA OF COMMUNICATIONS

- lowering operational costs by improved communication - people use less time to come to the shared conclusions;

- entering global market - people start thinking in terms of global market and build working relations with overseas partners (customers & suppliers) due to stronger self confidence and intercultural communication skills;

- excellence in communication with market partners (customers & suppliers) - people gain the practical understanding of the complexity and dynamics of networks they operate within and present outstanding quality in the way they communicate with their partners (including their bosses);

 AREA OF CUSTOMER SERVICE

- higher sales - people apply a systemic approach to the sales process;

- gaining demanding and loyal customers - people are able to gain new clients with the radically raised quality of customer service thanks to the current conditions of the hipercompetitive market influenced by the financial crisis, strong tendency for cutting costs and customers more demanding than ever;

- building customer contribution systems - people are able to recognize, understand and use the new potential represented by the customers and generate a new value for the company

 AREA OF TEAM BUILDING & LEADERSHIP

- teamwork based on partnership & ownership, leading from the middle of the circle - people co-create their team with a leader, learning how to share responsibility and be accountable, a leader's role is to be unanimous with the function of a team instead of defining tasks, giving orders and monitoring the results. The team members share the ownership of the goals and objectives and constantly improve by learning from the process and recognizing the value discovered in mistakes;

- organic self-adaptation to the company's changing internal and external environment - people understand that a company is a social system interacting with other systems (customers and suppliers) on the market and as such is in the process of constant change that occurs internally and externally, employees learn to recognize and follow the most natural direction of this change stemming from the appreciating the potential of the team in the service of the growth of their customers and themselves (sustainable development);

- non-material motivation, improved work ethic - people represent high non-material motivation and work ethic having recognized that being employed by their company offers them a chance to satisfy their growth needs.

 AREA OF CHANGE & DIVERSITY

- transforming challenges into value innovation - people are prepared to notice and recognize challenges (commonly called 'problems') as the sources for introducing new systemic solutions that bring about new value in a company; the costs resulting from blame culture are dramatically lowered;

- thriving on change as natural process - getting to know and experience change in a self conscious and responsible way, people tend to benefit from it, what significantly lowers the costs of implementing new solutions in every sector of a company;

- benefiting from the potential of diversity - having recognized and defined her / his personal product and input, people are more open to the others and more willing to accept their difference, what raises the level of tolerance and creates an environment of collaboration and brings about synergy effect.